Ref.: QP008

1st November 2008

Quality Policy

ESRI China (Hong Kong) Limited recognises that the delivery of services meet the needs and expectations of our Customers is the single most important aspect of our business. ESRI China (Hong Kong) Limited is committed to the provision of:

1. Sales, delivery, installation, maintenance support and training services for Geographic Information System (GIS) Software products; and
2. Provision of IT Project management, system design, system development, system integration, system maintenance and IT consulting services,

whereas GIS Software include software products developed by ESRI Inc.

The ESRI China (Hong Kong) Quality Management System has been specifically designed to cater for ESRI China (Hong Kong) business operations. The objective of the Quality Management System is to ensure Customer satisfaction by provision of a structured system in which our services can be delivered, monitored, reviewed and enhanced. By regularly reviewing our operations and our Customers’ views we can focus on how well we are satisfying our customer’s requirements and continually refine and improve our internal procedures and the services we provide. The adoption of ESRI China (Hong Kong) Quality Management System is essential for our continued business success.

The ESRI China (Hong Kong) Quality Management System is described in the ESRI China (Hong Kong) Quality Manual. All affected staff shall be trained in the processes relevant to their duties and are responsible for complying with the documented policies and procedures.

The ESRI China (Hong Kong) Quality Management System is compliant with International Organisation for Standardisation ISO 9001-2000.

Dr. Winnie Tang
Chief Executive Officer