Internet Technical Support System
Internet Technical Support System, iTSS for short, is a service provided to Esri
end users in Hong Kong and Macau who have subscribed our annual maintenance program
for them to enjoy our technical support anywhere. By rendering technical questions
via iTSS, you will get an incident number for searching and further inquiry of your
submitted questions, the dialogs between you and our technical staff are also recorded
for your future reference.
Request Support?
Click here
to submit your questions with your general information.
Search Incident?
Click here
to search and further inquire your question with incident number.
Preparing for Support
When requesting for our technical support services, please be prepared to furnish
us with the following information, so that we can help you faster and better:
- Make sure you have subscribed our annual maintenance program, for details, please
contact us at +852 2730-6883 or email to info@esrichina.hk.
- Your Esri GIS software and its version.
- Hardware platform you are using.
- Operating system and its version you are using.
- System architecture, if any, you are using.
- The exact wording of any message appeared on your computer screen.
- What happened and what you were doing when the problem occurred.